Service Assured Programmes A suite of high impact customer service programmes uniquely accessible at 4 different levels which individually will develop or refresh existing customer service practices within a business or organisation: |
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Delivering Service Assured – Staff | ||
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Coaching for Service Assured – Supervisors/Heads of Department | ||
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Managing Service Assured – Senior Managers/ Owners | ||
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The Service Assured Team – Team Session | ||
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| All courses provide you with the option of attending an open course or can be run in-house on your premises for up to 12 people. | |||
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A one-day workshop for all staff that will enhance their service skills, and as a result, help them to deliver great service that provides greater job satisfaction & ultimately results in increased customer loyalty. |
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 The importance of great service |
The service professional |
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| Lifetime value of a customer |
Service Assured delivery guidelines |
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| Service that creates loyalty |
CLICK with customers |
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| Service from the inside out |
Recovering complaints successfully |
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| The customer service journey |
The 3Fs in complaint handling |
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| Opportunities to deliver great service |
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| Contact us for more information on this programme. Open course dates & costs below: click here. | |||
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A unique one-day programme that helps front-line managers & team leaders identify the key roles & practices of the effective service coach. The programme is particularly useful for those who find the management of the day-to-day operation & delivery of consistent service levels through their team members a challenge. |
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| Content: | |||
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| Renowned service companies & their practices |
The dream service team |
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| Skills & qualities of a service coach |
Service analysis techniques |
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| Communicating to make great service a reality |
Team service action plan |
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| Contact us for more information on this programme. Open course dates & costs below: click here. | |||
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A 1 day programme for owners, directors & senior managers who are influencers & decision makers who wish to develop a service excellence plan for their organisation. |
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| Renowned service companies & their practices |
Reviewing products & services |
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| Delivering service excellence throughout your organisation |
Showing commitment to your customers |
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| 6 Steps in Managing Service |
Staff involvement |
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| Recruiting the right attitude |
Rewarding & recognising service excellence |
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| Listening to Customers |
Action Planning |
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| Contact us for more information on this programme. Open course dates & costs below: click here. | |||
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A new programme specifically for the individual team & its team members within an organisation. This 1 day workshop identifies service enhancement opportunities that will help the team to stay ahead in the service game & presents additional activities to ensure the delivery of a more consistent approach to service excellence. |
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| The importance of excellent service |
Opportunities for memorable service & improvements to their experience |
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| Lifetime value of a customer |
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| Creating a quality service culture |
Showing commitment to your customers |
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| Listening to your customers |
Service recovery model |
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| Reviewing your products & services |
Service Assured team qualities & behaviours |
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| Mapping the customer service experience |
Handling service challenges |
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| Action Planning |
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| Contact us for more information on this programme. Open course dates & costs below: click here. | |||
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| All participants are awarded a badge & certificate on completion of each service programme & completion of a commitment to service actions.
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